1. How can I place an order?

Customers can place orders directly through our website or by contacting our sales team via phone or email. Please provide detailed information to ensure smooth order processing.

2. What payment methods do you accept?

We accept the following payment methods:

• Major credit cards
• Wire transfers
• Certified cheques
• Alipay, and more

3. How long does order processing take?

Order processing typically takes 3–5 business days for standard orders. However, the specific time may vary based on product availability and order quantity. For urgent orders, please contact us in advance.

4. How can I track the status of my order?

After placing an order, you will receive an order confirmation email with tracking information. You can monitor your order status in real-time using the link provided in the email.

5. What should I do if there’s an issue with the received product?

Inspect the product immediately upon receipt. If you encounter any problems, contact us right away. We will provide return and exchange services depending on the situation.

6. What does your after-sales service include?

We provide comprehensive after-sales support, ensuring timely assistance with any issues you may face after your purchase.

If you have additional questions, please feel free to contact our customer service team. We are always happy to assist you!